Arcam repairs both within and outside warranty
You can contact us for repair and delivery of parts for all Arcam products.
Arcam is a British manufacturer of high-quality audio equipment founded in 1976.
Your Arcam audio equipment is in trusted hands
Hanex Service is the authorized Arcam repair center. You can come to us for both within and outside warranty repairs and the delivery of parts.
We repair for private individuals, retailers, and the Dutch importer Terrason Audio. Thanks to our years of knowledge and experience, we recognize almost any malfunction so that we can repair your device quickly, reliably, and at a fair price.
We have all the service documentation, updates, and modifications, so your device often returns in better condition than ever before thr repair. We also have specific tools to replace or reprogram components, which means that expensive parts such as printed circuit boards are usually unnecessary.
Large stock of parts available
The most common parts are available from stock or delivered within a few days, which means that the repair time can remain short.
If a part is no longer available, we also have a large quantity of donor devices, which often allows us to still repair the device.
Pickup service
We work closely with a number of transport companies and can have the defective device picked up at the address and time of your choice. Of course, you can also bring your device to us in Leimuiden to hand it over to us personally.
Quotation
If the device falls outside the warranty period, you will receive a quotation after assessment by our technicians if the costs exceed the previously agreed limit. You can then decide whether you want to have the repair done. The quotation is free if you have the device repaired by us or if you leave it unrepaired. If you want the device to be returned unrepaired, we will charge you part of the costs incurred, namely € 35,- excl. 21% VAT and shipping costs.
We're happy to help!
If you experience a problem with your Arcam equipment or need spare parts or accessories such as a remote control, please contact us so that we can inform you about the possibilities for a repair and the expected costs.
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Submitting your repair is easy through our RMA portal. Register your device and select the option for pickup and delivery service. We will then arrange for UPS to collect your equipment from your location and bring it to our service center for further examination, accurate diagnosis, and a price quote. This way, you know exactly what to expect. If you decide to proceed with the repair after the examination, the examination fee of 35 euros will be waived.
What to include with the product?
- The defective product (with power supply, remote control, etc., if related to the complaint)
- A clear description of the issue
- For warranty repairs: proof of purchase
If you prefer, you can also bring the product to our service center yourself.
Yes, our technicians are highly experienced in both digital and analog equipment. In addition to an extensive parts inventory of original components, we also have a large stock of disassembled devices, which often allows us to repair older equipment as well.
Want more information? Send a mail to
Hanex provides on-site repair services for non-transportable equipment or fixed installations in the Netherlands. We also offer this service in other countries upon consultation. Please be aware that additional call-out charges may apply. If on-site repair is not feasible, we will transport (part of) the equipment to our workshop for repair.
Hanex offers a standard 3-month warranty on the repaired issues. If the existing problem recurs or a new problem arises after this period, we will of course resolve it properly.
If you decide not to have the device repaired after examination, the investigation costs of €35 will be waived if you leave the device with us. If you want the device returned, we will charge the investigation costs and any shipping costs.
Are you unsure whether repairing is worth it? Send a mail to
In most cases, repair turns out to be certainly interesting because our repairers repair at the component level. So we only replace that one defective part, not the entire mechanism or circuit board. And if repair turns out not to be worthwhile, we will work with you to find a solution.
Hanex repairs most audio brands out of warranty. In addition, we are the official service center for many renowned brands within the Netherlands, Benelux or Europe. You can bring both in- and out-of-warranty repairs to us for these brands.
Check here to see if we are a service partner for your brand.
- Official service point for many brands
- Free quotation
- Collection service for easy transport
- Large stock of spare parts
- High-quality repairs
- Fast and efficient service
- European service partner for various brands
- Many years of experience in the audio industry
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