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Rotel repairs

Hanex technicians repair products to the highest standards, they use original Rotel parts and guarantee the work they carry out. Whether your product is still under warranty or not, we can help – simply choose your product type below and follow the instructions to get it fixed.

 


Rotel, part of the Bowers & Wilkins Group, is active worldwide as a manufacturer of excellent and affordable audio products. With a head office in Tokyo and R&D departments in Japan and England, the company develops high-end products with the "balanced design concept" as a starting point. Each component is in balance with the other components. The result: audio and hi-fi products that guarantee uncompromising sound reproduction.

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The right place for your Rotel repairs.

Hanex Service has been the official Rotel service point in the Netherlands for over 24 years. We have repaired practically all products manufactured by Rotel to the distant past.
You can contact us for all repairs and the supply of parts.

We repair for private individuals and retailers.

Thanks to our many years of knowledge and experience, we recognize almost any malfunction so that we can repair your device quickly and reliably at a reasonable price.

We have all the service documentation, updates and modifications so that your device often returns after a repair in a better condition than ever before. We also have specific tools to replace or reprogram components, which means that expensive parts such as printed circuit boards are usually unnecessary..

 

Large stock of parts available

The most common parts are available from stock or delivered within a few days, which means that the repair time can remain short.

If a part is no longer available, we also have a large amount of donor devices, so that we can often still repair the device.

 

Pickup service

We work closely with a number of shippers and can have the defective device picked up at the address on the day of your choice or you can easily bring it to a drop-off point.
Of course, you can also bring your device to us in Leimuiden to hand it over to us personally.

 

Quotation

You will receive a quotation after assessment by our technicians if the costs exceed the previously agreed limit. You can then decide whether you want to have the repair done. The quotation is free if you have the device repaired by us or if you leave it unrepaired. If you want the device to be returned unrepaired, we will charge you part of the costs incurred, namely € 35, - excl. 21% VAT and shipping costs.

 

We like to help you!

If your Rotel equipment experiences a malfunction, please contact us so that we can inform you about the possibilities for a repair and the expected costs.

If you are looking for parts or an accessory such as a remote control, please contact us, we will be happy to help.

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Frequently Asked Questions:
How do I submit my faulty audio equipment?

Submitting your repair is easy through our RMA portal. Register your device and select the option for pickup and delivery service. We will then arrange for UPS to collect your equipment from your location and bring it to our service center for further examination, accurate diagnosis, and a price quote. This way, you know exactly what to expect. If you decide to proceed with the repair after the examination, the examination fee of 35 euros will be waived.

 

What to include with the product?

  1. The defective product (with power supply, remote control, etc., if related to the complaint)
  2. A clear description of the issue
  3. For warranty repairs: proof of purchase

If you prefer, you can also bring the product to our service center yourself.

Can I also have an older device repaired?

Yes, our technicians are highly experienced in both digital and analog equipment. In addition to an extensive parts inventory of original components, we also have a large stock of disassembled devices, which often allows us to repair older equipment as well.

Want more information? Send a mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the brand name and model together with a description of the problem and we will reply with the possibilities.

Is on-site repair possible?

Hanex provides on-site repair services for non-transportable equipment or fixed installations in the Netherlands. We also offer this service in other countries upon consultation. Please be aware that additional call-out charges may apply. If on-site repair is not feasible, we will transport (part of) the equipment to our workshop for repair.

What is the warranty on the repair?

 Hanex offers a standard 3-month warranty on the repaired issues. If the existing problem recurs or a new problem arises after this period, we will of course resolve it properly.

What if the repair turns out not to be worth it?

If you decide not to have the device repaired after examination, the investigation costs of €35 will be waived if you leave the device with us. If you want the device returned, we will charge the investigation costs and any shipping costs.

Is repair still worth it?

Are you unsure whether repairing is worth it? Send a mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the brand name and model together with a description of the problem and we will reply with the possibilities.

In most cases, repair turns out to be certainly interesting because our repairers repair at the component level. So we only replace that one defective part, not the entire mechanism or circuit board. And if repair turns out not to be worthwhile, we will work with you to find a solution.

What brands can I turn to Hanex for?

Hanex repairs most audio brands out of warranty. In addition, we are the official service center for many renowned brands within the Netherlands, Benelux or Europe. You can bring both in- and out-of-warranty repairs to us for these brands.

Check here to see if we are a service partner for your brand.

Why Hanex?
  • Official service point for many brands
  • Free quotation
  • Collection service for easy transport
  • Large stock of spare parts
  • High-quality repairs
  • Fast and efficient service
  • European service partner for various brands
  • Many years of experience in the audio industry
Any questions? We are happy to help!

Send your question by email: This email address is being protected from spambots. You need JavaScript enabled to view it.