Universal Audio repairs Warranty and non-Warranty
Hanex technicians repair products to the highest standards, they use original UA parts and guarantee the work they carry out. Whether your product is still under warranty or not, we can help – simply choose your product type below and follow the instructions to get it fixed.
Universal Audio is a designer of audio signal processing hardware and DSP software founded in 1958 by Bill Putnam. Universal Audio makes modern digital versions of vintage studio equipment and manufactures a line of analogue classics such as the LA610, 1176LN and Teletronix LA-2A..
The right place for your Universal Audio repair.
Hanex Service is the authorised European repair centre for all universal audio equipment such as the Apollo series and analogue products.
You can contact us for in warranty and out of warranty repairs and the delivery of parts..
We repair for private individuals, retailers, studios, musicians and Universal Audio itself.
Thanks to our many years of knowledge and experience, we recognize almost any malfunction, so that we can repair your device quickly and reliably at a reasonable price.
We have all the service documentation, updates and modifications so that your device often returns after a repair in a better condition than ever before. We also have specific tools to replace or reprogram components, which means that expensive parts such as printed circuit boards are usually unnecessary.
Large stock of parts available
The most common parts are available from stock or delivered within a few days, which means that the repair time can remain short.
If a part is no longer available, we also have a large amount of donor devices so that we can often still repair the device.
We work closely with a number of shippers and can have the defective device picked up at the address on the day of your choice or you can easily bring it to a drop-off point.
Of course, you can also bring your device to us in Leimuiden to hand it over to us personally.
If the device falls outside the warranty period, you will receive a quotation after assessment by our technicians if the costs exceed the previously agreed limit. You can then decide whether you want to have the repair done. The quotation is free if you have the device repaired by us or if you leave it unrepaired. If you want the device to be returned unrepaired, we will charge you part of the costs incurred, namely € 40, - excl. 21% VAT and shipping costs.
We like to help you!
If your Apollo, Satellite, Ox, or analogue device experiences a malfunction, please contact us so that we can inform you about the possibilities for a repair and the expected costs.
If you are looking for parts or accessories, please contact us, we will be happy to help you.